Exponent Finserv Private Limited (“Exponent Finserv”/”Company”/”ExponentFinserv.com”) including online platform(s) www.ExponentFinserv.com and “Mobile App” (Collectively “Website”) recognizes the importance of maintaining your privacy. ExponentFinserv.com is committed to maintaining the confidentiality, integrity, and security of all information of its users. This Privacy Policy describes how ExponentFinserv.com collects, stores, handles, and transfers certain information received from you via the use of the Website on a need basis. This Privacy Policy applies to the visitors to our Website and our existing and future customers. By proceeding to use our Website, you are accepting and consenting to the practices described in this Privacy Policy.
By using or continuing to use the Website you agree to our use of your information (including sensitive personal information as defined under the Information Technology Act 2000, applicable rules, notification, etc.) in accordance with this Privacy Policy, as may be amended from time to time by Exponent Finserv at its sole discretion.
Your Personal data/information will be collected and stored at servers located in India by Exponent Finserv Private Limited along with its parent company (including its representatives, affiliates, and its business partners).
The information we learn from customers helps us personalize and continually improve their experience at the Website. Here are the types of information we gather:
We receive and store certain types of information whenever you interact with us. For example, we use "cookies" and obtain certain types of information when your web browser accesses the Website or advertisements and other content served by or on behalf of the Website on other websites. A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Session ID cookies may be used by ExponentFinserv.com to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing.
Most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not able to use any Website products and services that require you to Sign in.
ExponentFinserv.com collects your information when you register for an account, when you use its products or services, or when you visit its Website's pages. When you register with ExponentFinserv.com, you are asked for your first name, last name, state and city of residence, email address, date of birth, and sex. Once you register at the Website and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and you may receive SMS, notifications about our services to your wireless device. Hence, by registering, you authorize ExponentFinserv.com (including its business partners and affiliates) to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMS, even if you have registered yourself under DND or DNC or NCPR services. Your authorization shall be valid as long as your account is not deactivated or unless you withdraw your consent. ExponentFinserv.com may, based on your consent, also take one time access of your camera, microphone, location and mobile device for the purpose of service facilitation (including onboarding, collection of data for KYC) and ease of access to our Website for the various services opted by you and in compliance with applicable laws.
Purpose for collecting information:
ExponentFinserv.com will not sell or rent or otherwise disclose your information for commercial purposes to anyone in a way that is contrary to the commitments made and/or other than as set forth in this Privacy Policy. Notwithstanding the foregoing, we may share your information to third parties including our Business Partner (Banks/NBFCs), CICs, and Service Providers we have a tie up with and any of our affiliates, for the purposes as set out in this Privacy Policy.
These third parties are required to handle your information using the same level of care and confidentiality as is followed by Exponent Finserv. Any accessing or processing of your information by these third parties is subject to and in accordance with contractual terms, applicable laws, our instructions and your consent. For the purposes of this paragraph, “Affiliate” shall mean, as to any Person, any other Person that, directly or indirectly, controls, or is controlled by, or is under common control with, such Person. (The term “control” (including, with its correlative meanings, “controlled by” and “under common control with”) shall mean the possession, directly or indirectly, of the power to direct or cause the direction of management or policies of a Person, whether through the ownership of securities or partnership or other ownership interests, by Contract or otherwise. The term "Person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association, or any other entity).
ExponentFinserv.com may also share, and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of ExponentFinserv.com business or upon the merger, reorganization, or consolidation of it with another entity on the basis that it is not the surviving entity.
We limit the collection and use of your personal information. We may make anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner. Such information does not identify you individually. Access to your Account information and any other personal identifiably information is strictly restricted and used only in accordance with specific internal procedures, and for the purposes set out in this Privacy Policy, in order to operate, develop or improve our services. We may use third party service providers to enable you to provide with our services and we require such third parties to maintain the confidentiality of the information we provide to them, under our contracts with them.
We may also share your information, without obtaining your prior written consent, with government agencies mandated under the law to obtain information for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences, or where disclosure is necessary for compliance of a legal obligation. You agree and consent for the Website to disclose your information, if so required, under applicable law.
There are number of products/services such as loans, credit cards, mutual funds, offered by third Parties on the Website, such as lenders, banks, credit card issuers. If you choose to apply for these separate products or services and disclose your information to these providers, then their use of your information is governed by their privacy policies in addition to the Privacy Policy of the Website. ExponentFinserv.com is not responsible for their privacy policies. We encourage you to visit and read about the privacy notices and procedures adopted by these third parties/providers, when you apply for their products or services. Exponent Finserv holds no responsibility for the content of the privacy policies or terms of use etc. of these third-party websites
If you are investing in our mutual fund product through our Mobile App, then you agree to the following disclosure:
Exponent Finserv's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Exponent Finserv app helps in tracking the performance of mutual fund investments, that may have been done via multiple channels/platforms over time, which can be otherwise cumbersome for consumers. Here, the basic consumer need is to be able to see and monitor all mutual fund investments together at one place.
To be able to provide this, post customer consent, the Exponent Finserv Website reads only the Mutual Fund CAS email statement (that includes details of all MF investments) received by the investor/customer every month and provides customers with a complete and comprehensive mutual fund dashboard on a single screen. This not only offers an enhanced consumer experience but helps them check, track and compare all active mutual fund investments together at one place, enabling informed financial decisions.
Exponent Finserv stores your personal information only at servers located in India. Information of our customers are retained for meeting the servicing requirements of our customers, except as mandated in our arrangements with our business partners to provide services to you, unless such consent is withdrawn by you. Retention of information is done as per this policy and in compliance with applicable law/regulatory requirements in India.
In the following situations, Exponent Finserv may retain your information for an extended period (i) in case of requirement of any investigations under law or as part of any requirements before courts/tribunals/forums/commissions etc; (ii) to enhance/improve our products/services and (iii) as required under contractual arrangements with business partners.
Exponent Finserv may retain your credit report, and credit score from Credit bureaus, including but not limited to a copy of your consumer credit report including credit score, at any time for (i) a limited period of six months or (ii) till such time the credit information is required to be retained to satisfy the purpose for which it was provided or (iii) until you withdraw your consent to store such Consumer Credit Information.
Provisions in line with RBI’s Digital Lending Guidelines:
Any information of our customers taken for the purpose of facilitating digital lending services are retained for a period of eight years for meeting the servicing requirements of our customers. This duration will be determined from the most recent instance of customer accessing Exponent Finserv services. Please note that Exponent Finserv may need to retain basic identification details to comply with applicable legal and compliance requirements.
It's important to note that the information we use about you helps us provide you with products, services and experiences that benefit you. You have the ability to control how your non-personal information is collected and used online.
You also have the ability to choose what personal information, including sensitive personal information (i.e. your financial information) you provide to us, restrict disclosure of your information to third parties, however, please note that this may affect your seamless access to such product/ service as opted by you. However, if you choose not to provide all of the mandatory information and data that is requested of you, we may not be able to provide you with the Services that you have subscribed to.
We believe you should be able to choose what kinds of information you receive via email/SMS. If you do not want to receive marketing materials by email/SMS, just indicate your preference on the contact information for your account or the 'opt-out' or unsubscribe link provided in our marketing emails and you can also write to us at care@ExponentFinserv.com. Please note that it may take about 10 days to process your request. Please keep in mind that we will continue to notify you by email /SMS/via phone calls regarding your services with us, even after you have opted out.
You can review the information that you have provided to us by logging into your account at the Website and correct or amend any personal information or sensitive personal data or information to ensure that the information or data you provided us is accurate and/or not deficient. ExponentFinserv.com is not responsible for the authenticity of any personal information or sensitive personal data or information supplied to it by you or any third party.
If you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal data where you think we do not have the right to process it, we shall destroy or delete such Customer information. You may, at any time while availing of our Services or otherwise, withdraw the consent given earlier to us to collect and use your sensitive personal data or information by writing to us at consentrevocation@exponentfinserv.com. Post successful verification of your consent withdrawal request, the same shall be processed within a period of 45 days from the date of receipt of such request subject to successful verification. In some cases, if you may have taken Exponent Finserv services we may not be in a position to delete your data. This is because as per the applicable law, we may be required to retain your data, for us/our partner banks/NBFCs to continue to provide services availed by you. We assure that such retained information shall be protected following all applicable cyber security norms.
However, in the case of you withdrawing such consent, ExponentFinserv.com shall have the option to stop providing you the Services for which the information was sought. You will not be eligible for a refund of any fees paid for any service in such event and you agree that the company shall not be liable to you for the same in any manner whatsoever.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer to you, to improve marketing, analytics or site functionality.
ExponentFinserv.com is an ISO/IEC 27001:2013 certified organization ensuring applicable compliance standards on information security and understands that the confidentiality, integrity, and availability of your information are vital to our business operations and our own success. We employ appropriate technical and organizational security measures at all times to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. We have put in place appropriate security measures to deal with any suspected data security breach However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password, and may not provide these credentials to any third party.
During any security breach all the relevant stakeholders (both internal and relevant partners as well as statutory authorities) shall be informed with the relevant information as may be required by the applicable laws.
We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third-party websites about goods and services that may be of interest to you.
We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites. No personally identifiable information is collected or used in this process.
There might be other sites relating to our Banking and Non Banking partners linked to ExponentFinserv.com and other affiliates. Personal information that you provide to those sites is not our property or responsibility. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these websites when you visit them. Exponent Finserv holds no responsibility for the content of the privacy policies or terms of use etc. of these third-party websites.
ExponentFinserv.com reserves the right to change this policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review the privacy policy. Checking the effective date below allows you to determine whether there have been changes since the last time you reviewed the statement.
The Company has appointed a Nodal Grievance Officer to redress customer grievances relating to any digital lending-related complaints. The name and contact details of the Nodal Grievance Officer are provided below:
Name: Mr. Ashok Kumar R
Address: Exponent Finserv Private Limited, 4/45, First Main Road, Rayala Nagar, Ramapuram, Chennai - 600089
Email: care@exponentfinserv.com
Call at 8270 58 68 78 (Lines are open Mon-Sat from 9:30am to 6:30pm)
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at care@exponentfinserv.com
In case you have any grievances or want to address any discrepancy with respect to the processing of any of the information/data you provided to ExponentFinserv.com, please contact our Data Grievance Officer. The name and contact details of the Grievance Officer are provided below:
Name: Ms Jaisree S
Designation: Chief Operations Officer, Exponent Finserv
Address: Exponent Finserv Private Limited, 4/45, First Main Road, Rayala Nagar, Ramapuram, Chennai - 600089
Tel: 8270 18 28 38 (Lines are open Mon-Sat from 9:30am to 6:30pm)
Email: admin@exponentfinserv.com
If you have questions, concerns, or suggestions regarding our Privacy Policy, we can be reached using the contact information on our Contact Us page or at care@exponentfinserv.com
This Privacy Policy was last updated on: 28 Oct 2024
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